Career Timeline

Work Experience

American Express

2007 - 2011

americanexpress.com

Customer Service - TSC

Provided excellent customer service by handling inbound and outbound calls, resolving issues, and addressing customer inquiries.
Developed and implemented a targeted sales script for outbound calls, resulting in conversion rates.
Received commendation from management for the successful implementation of the sales script, contributing to enhanced sales performance metrics.

Achievement

1st in Seasonal Sales Campaign - 2009

SR Production Analyst

Designed, executed, and deployed VBA Macros to automate systems and streamline operation, resulting in increased efficiency and reduced manual workload.
Active participation in systems migration projects and in the implementation of new solutions.
Managed and controlled the Registration process of business customers to the American Express Brasil network.

Bradesco Bank

2011 - 2016

bradesco.com.br

Bank Teller

Processed customer transactions, including deposits, withdrawals, loan payments, and account inquiries with accuracy and efficiency.
Provided excellent customer service by addressing inquiries, resolving issues, and suggesting appropriate banking products and services.

Corporate Assistant Manager

Supported the Corporate Account Manager in managing a portfolio of corporate clients, handling administrative tasks, and facilitating client communications.
Maintained accurate client records and databases, ensuring compliance with regulatory standards.

SR Account Manager

Managed a diverse portfolio of 400 high-value clients, providing personalized financial advice, solutions, and services tailored to individual client needs.
Monitored market trends, analyzed financial data, and provided insights and recommendations to clients for optimizing their financial positions.

Eurofarma Laboratories

2016 - 2022

eurofarma.com.br

SR Marketing Representative

Led marketing strategies, optimized campaigns to achieve revenue and industry market share targets.
Used advanced Power BI skills to create interactive dashboards and custom visualizations, enabling analysis, identifying trends, and optimizing portfolio performance with real-time data.
Elaborated educational and marketing content for training purposes with a scientific approach.

Achievement

2x Rep of the Year
1st in Annual Sales Campaign - 2017
2nd in Annual Sales Campaign - 2018

UI/UX Graphic Designer

2010 - Present

Freelancer

Created storyboards, flows, wireframes, visual design, specs, and paper/digital prototypes.
Designed user-friendly interfaces, applying UX principles to create fluid and engaging user journeys, resulting in intuitive and satisfying interactions.
Developed logos and visual identities that reflect the essence of the brand, incorporating distinctive elements and company values.

Skills